Privacy Policy – Quincy Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Quincy Restoration Pros provides necessary property restoration services, including water, fire, and mold cleanup, throughout Quincy, Massachusetts. This policy explains how we collect, use, and protect the information you share with us through our website. Our aim is to ensure your privacy is respected while we deliver essential services.

This document covers all information collected through https://waterdamagerestorationquincyma.com/ and during the process of providing services within the AREA-NAME-FULL-STATE. We are committed to handling your personal details responsibly and clearly.

Information We Collect

We collect several types of information. This includes details you give us when requesting service, such as your name, address, and contact information. We gather job details like the nature of the damage and property specifics.

Our team takes photos and documentation related to the repair work. We also collect basic device and usage data, such as which pages you visit on the website. Like most sites, we use tools like cookies to learn how people use our site. We may also receive necessary information from insurance adjusters or service partners to start a job.

How We Use Information

The information we collect is used mainly to deliver the requested service effectively. This includes scheduling, preparing accurate estimates, handling billing, and creating documentation needed for insurance claims.

We also use data for internal safety protocols, quality control, and offering necessary customer support. Usage data helps us improve the functionality and clarity of our website. We use information to prevent fraud and maintain compliance with legal and safety requirements. We only use your information for these practical, service-related purposes.

Cookies and Similar Technologies

Cookies are small text files placed on your device by a website. They help the site remember your preferences and understand how you move through our pages. We use basic cookies to make our website work better.

You have the option to limit or completely clear cookies through your web browser settings. Please note that if you choose to limit or block cookies, some features on the Quincy Restoration Pros website might not function or display exactly as they should.

Sharing and Disclosure

We only share your information when it is necessary to complete the job or if we are legally required to do so. We may share details with service partners and approved subcontractors who work with us on a project. With your permission, we share job documentation directly with your insurance company to simplify the claims process. We use trusted third-party payment processors for billing. We may also share information to comply with safety requirements, legal investigations, or valid court orders. We strictly state that we do not sell your personal data to any outside marketing companies.

Data Retention

We keep customer records and job files for various essential reasons. These include operational needs, maintaining accurate safety logs, tax compliance, and meeting legal requirements.

Because of these necessary requirements, retention periods vary significantly based on the type of document. For instance, detailed job documentation is often kept longer than simple website usage data. We aim to keep information only for as long as it is necessary and useful for the purposes described in this policy.

Your Choices and Rights

You have practical choices regarding your personal information. You can request access to your information or ask us to update details that are wrong. You may also request that we delete certain information, where allowed by law and our retention rules.

You can manage your cookie preferences through your browser settings at any time. To formally access, update, or request deletion of personal information, you must submit a written request by postal mail.

Security

We take reasonable steps to protect the information we hold against loss, misuse, or unauthorized access. This includes restricting access to data only to employees who need it to do their job and providing employee training on data handling.

We use reasonable technical and physical safeguards to protect our systems. However, it is important to understand that no method of storing data or sending it over the internet is completely, one hundred percent secure.

Children’s Privacy

The services provided by Quincy Restoration Pros and the content on the website are not intended for children under the age of thirteen. Our services are directed toward property owners, business managers, and other authorized adult representatives.

We do not knowingly collect personal information from individuals who are under thirteen years old. If we learn that we have accidentally collected information from a child, we will take steps to delete that information promptly.

Data Transfers

As is common in business, we use various vendors and technology partners to support our operations. Some of these service providers may process data in different locations, possibly outside of Quincy, Massachusetts.

When we transfer data, we take reasonable measures to protect your information and require that all our service partners also uphold appropriate standards for data protection.

Changes to This Policy

Quincy Restoration Pros may need to update this Privacy Policy from time to time as our business or legal requirements change. When we make a change, the latest and most current version will always be posted directly on this page.

We encourage you to review this policy periodically. If you continue to use https://waterdamagerestorationquincyma.com/ after any changes are posted, it means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please send a written request to the following address:

Quincy Restoration Pros

1205 Hancock St ste 226, Quincy, MA 02169, United States

Definitions

• Personal Information: Any information that can be used to identify you directly or indirectly, such as your name, address, or phone number.

• Processing: Any operation performed on personal data, including collection, storage, use, and disclosure.

• Service Providers: Outside companies or individuals who perform services on our behalf, such as insurance adjusters or IT support.