The short answer
Shut off the Water Source
The first step is to stop the flow. Find the main water shutoff valve for your building, often near the water meter or where the supply line enters. Turn it clockwise to close. If the leak is from a specific fixture, like a pipe in the elevator pit, shut that valve if you can reach it safely.
If you cannot locate the valve quickly, or if the water is rising fast, do not risk wading in. Call a plumber or the local water damage pros for help. In a humid coastal climate, water can cause rapid damage, so acting quickly matters. Never attempt to stop a leak while standing in water.
Cut Power to the Elevator
Electricity and water are a lethal combination. Locate the main breaker for the elevator, usually in the machine room or a labeled panel. Switch it off before anyone approaches the shaft. This prevents the elevator from moving and eliminates the shock hazard from any submerged wiring.
If you are unsure which breaker controls the elevator, shut off the main power to the entire building if you can do so safely. Post a note on the elevator doors to warn others not to use it. The pros will need the power off to work safely, so leave it off until the work is done.
- Turn off the elevator at the main breaker.
- Post a warning sign on the elevator doors.
- Never touch the elevator while water is present.
- If you cannot find the breaker, cut all building power.
- Do not re-energize until a professional inspects the system.
Keep People and Pets Away
Water in an elevator shaft can be deep and hidden. The shaft is a confined space with cables, weights, and electrical components. Keep children, pets, and curious adults away from the area. Close the elevator doors if possible, but do not force them if they are stuck.
If water is flowing into a basement or lower level, avoid walking through it. Contaminated water may contain sewage or chemicals. If you feel unwell after exposure, see a doctor. The pros will handle the water extraction and cleanup once the area is secure.
Call for Professional Help
Once the water source is stopped and power is off, contact the pros. They have the equipment to pump out the shaft and dry the space. They will also assess damage to the elevator mechanics, walls, and flooring. For a flooded elevator, professional help is essential because of the electrical and structural risks.
The pros will need to know where the water came from to prevent future flooding. They may also recommend a water damage inspection to check for hidden moisture. Do not attempt to remove water from the shaft yourself, as the risks are too high.
Document the Damage
Take photos of the flooded shaft, the water source, and any visible damage. This helps your insurance company understand the situation. Policies vary, and your insurer decides what is covered. Check your policy to see what types of water damage are included, such as sudden leaks versus flooding from storms.
Keep a list of any items that were damaged, including the elevator controls and any stored belongings. Share these records with the pros and your insurance company. The pros may use moisture mapping to identify areas that need drying. Proper documentation can make the cleanup process smoother.
Talk to someone now
Call (617) 404-2753 any time, day or night, and describe what happened.
Call Now (617) 404-2753Frequently asked questions
Can I pump out the water myself?
You should not pump out an elevator shaft yourself. The water may be electrically charged, and the shaft is a confined space with hazards. The pros use specialized equipment to remove water safely and dry the area. Call them for help.
How long does it take to dry an elevator shaft?
Drying time depends on the amount of water, humidity, and the materials in the shaft. The pros use dehumidifiers and air movers to speed up the process. It can take several days to a week or more. They will monitor moisture levels to know when it is dry.
What if the water came from a storm?
If storm water flooded the shaft, the source may be groundwater or surface runoff. The pros can install sandbagging or a flood barrier to prevent future entry. Check your insurance policy, as flood damage may be covered differently than a pipe leak. Policies vary, and your insurer decides what is covered.
More questions and answers
- How to Pump Out a Flooded Basement Safely?
- How to Stop Water From Coming Under My Garage Door?
- How Do I Stop Water From Coming Under the Door?
- How to Stop a Kitchen Sink From Overflowing Fast?
- Can a Flooded Street Cause My Basement to Flood?
- How to Stop a House From Smelling Like a Basement?
- All articles