Terms and Conditions – Quincy Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using the website https://waterdamagerestorationquincyma.com/, you agree to follow these Terms and Conditions as they are posted. These Terms may be updated by Quincy Restoration Pros at any time without special notice.

Your continued use of the website after any revisions are posted means that you accept the changed Terms. If you do not agree with any part of these rules, you should not use this website.

Services

Quincy Restoration Pros offers professional restoration services, including water, fire, and mold remediation. All services begin with an on site assessment. The scope of work will be defined based on this assessment.

Sometimes, we use specialized third-party vendors for specific parts of the job. Please note that service availability can vary depending on the complexity of your project and our current workload in the area. We strive to provide timely, comprehensive service for all valid projects.

Quotes, Billing, and Payment

We provide an initial estimate for the necessary work, but the final invoice may change due to unforeseen issues found during restoration. Any significant changes will require a written change order approved by you.

A deposit may be required before work begins. We accept various common payment methods. Balances are due upon completion of the service. Overdue balances may be subject to a late fee. Any disputes about the final charges must be raised within a reasonable timeline.

Insurance and Claims Assistance

We offer assistance by providing detailed documentation, photos, and reports to support your insurance claim. We work with many adjusters to make the process smoother. However, we cannot guarantee that your insurance company will approve coverage or the amount they will pay.

Insurer decisions and payments are independent of Quincy Restoration Pros. You are ultimately responsible for ensuring the payment of the final invoice, regardless of insurance company decisions.

Scheduling, Access, and Site Conditions

We require flexible access to the property during normal working hours and sometimes during off-hours for emergency and structural drying needs. You must ensure all necessary utilities, like water and power, are available for our equipment.

Please secure all pets and minor children away from the work area for safety. We may pause work if unexpected hazardous conditions are found or if we are denied necessary access to complete the job safely and correctly.

Health and Safety

Our teams are trained to follow IICRC standards for safe and effective restoration. We use proper PPE, containment barriers, and negative air machines, especially during mold or biohazard cleanup.

We apply EPA-registered disinfectants where needed. We comply with all local health and safety rules within Quincy, Massachusetts. The safety of our customers and employees is our top concern throughout every project.

Customer Responsibilities

You are responsible for safely removing small valuables, documents, and fragile items from the work area when asked. You must disclose any known or preexisting conditions in the property that could affect the work.

It is essential that you follow all safety instructions given by our project manager and do not interfere with the drying equipment or containment zones until the job is completed. Following these instructions helps us finish the job safely and on time.

Warranties and Disclaimers

Quincy Restoration Pros provides a limited workmanship warranty on the services we perform. This warranty excludes preexisting damage, normal wear and tear, and any hidden conditions found later.

We also cannot warranty damage caused by acts of nature or failures by unrelated third parties, such as plumbing issues or roof leaks that happen after our work is complete. Full details of any applicable warranty will be provided on your service agreement.

Limitation of Liability

To the greatest extent allowed by law, Quincy Restoration Pros’ liability is limited only to the amount you paid for the specific service where the issue arose.

We are not responsible for any indirect, special, or consequential damages, such as lost rent or temporary living expenses, that result from the damage or the restoration work. We aim to perform every service to the highest standard, but this limit protects the financial viability of our local business.

Cancellations and Rescheduling

You may cancel or reschedule a non-emergency service by contacting us as soon as possible. Last-minute cancellations or rescheduling without adequate notice may result in a fee to cover lost time and mobilization costs.

Emergency service calls and related mobilization are handled differently due to the urgent nature of the work, and specific details will be discussed when the call is made.

Intellectual Property

All content on the website https://waterdamagerestorationquincyma.com/, including all text, images, and company marks, is the property of Quincy Restoration Pros or our licensors. You are not allowed to copy, reuse, or distribute this material without our express written permission. The use of our website does not grant you any rights to use our intellectual property for commercial purposes.

Privacy and Data

We collect and use your personal information as described in our separate Privacy Policy, which is also posted on this website. We use job photos, reports, and other project data strictly for documentation, quality assurance, and for submission to insurance reviewers. We commit to protecting your privacy in all aspects of our service delivery and website use.

Third Party Links and Tools

Our website may sometimes mention or include links to external resources or tools for your convenience, such as general cleanup guides or industry information. These external resources are not managed by Quincy Restoration Pros.

You access and use any third-party links and tools at your own risk and should review their separate terms and policies.

Changes to These Terms

Quincy Restoration Pros reserves the right to update or change these Terms and Conditions at any time. When we make revisions, we will post the updated version on this page.

By continuing to use https://waterdamagerestorationquincyma.com/ after any changes are posted, you are accepting the revised Terms. Please check this page regularly.

Governing Law and Dispute Resolution

These Terms and your use of our website and services are governed by the laws of Quincy, Massachusetts. If a dispute arises, we require a good faith negotiation period of at least thirty days to try and resolve the issue informally first. If negotiation fails, any formal legal action must be brought in the courts located in Quincy, Massachusetts.

Contact

For any written inquiries regarding these Terms and Conditions, please contact us by postal mail at the following address:

Quincy Restoration Pros

1205 Hancock St ste 226, Quincy, MA 02169, United States

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable by a court, the remaining parts will still stay in full effect. These Terms and Conditions, along with the Privacy Policy, represent the entire agreement between you and Quincy Restoration Pros regarding your use of the website and services.

Force Majeure

Quincy Restoration Pros is not responsible for any delay or failure in performing our services if it is caused by events outside of our reasonable control. This includes extreme weather, natural disasters, utility failures, or government action that makes work impossible. We will resume service as soon as conditions allow.

This page provides general information and does not constitute formal legal advice.