How to Handle a Fire in a Multi-Unit Building?
Last updated October 31, 2026
The short answer
Immediate Safety Steps
If you hear an alarm or smell smoke, leave the building right away. Use the stairs, never the elevator. Feel doors with the back of your hand before opening them. If a door is hot, use another exit or stay in your unit and call 911. Close doors behind you to slow the fire's spread.
Once you are outside, move to a safe spot away from the building. Wait for the fire department and tell them where you saw smoke or flames. Do not go back in for pets, documents, or valuables. Let the pros handle the fire and the aftermath. Your safety is the only priority.
After the Fire Is Out
The fire department will tell you when the building is safe to re-enter. In a multi-unit building, the building owner or manager is responsible for coordinating repairs. Fire damage often involves smoke residue, soot, and water from firefighting efforts. These can affect walls, floors, and personal items.
You can contact local water damage pros for help with cleaning up soot and water after the fire. They can also address structural drying if the building is damp. However, the owner or manager usually hires the restoration professionals. You should focus on your own unit and belongings.
Walk through your unit with a flashlight and take photos of damage.
List items that are damaged, including furniture and clothing.
Keep receipts for any emergency purchases, like toiletries.
Throw away food that may have smoke or heat damage.
Do not touch soot or attempt to clean large areas yourself.
Working with Your Insurance
Contact your insurance company as soon as possible after the fire. They will guide you on what to document and how to file a claim. Policies vary, and your insurer decides what is covered. Ask about coverage for temporary housing if your unit is unlivable.
Your insurance company may send an adjuster to assess the damage. Keep a log of all calls and emails with your insurer. Store any damaged items until the adjuster has seen them, unless they are a health hazard.
Handling Smoke and Soot Damage
Smoke and soot can spread through the entire building, even if the fire was contained to one unit. Soot is greasy and can stain walls, ceilings, and fabrics. Professional cleaning often involves special equipment and techniques to remove soot without spreading it further.
The pros can clean soot and also handle water damage from firefighting. They use industrial air scrubbers and dehumidifiers to remove odors and moisture. If the building has shared walls or ductwork, smoke can affect neighboring units, so the pros may need to inspect several areas.
Open windows only after the fire department says it is safe.
Wipe hard surfaces with a dry sponge or cloth, not water.
Do not use your HVAC system until it has been inspected.
Launder washable fabrics with a heavy-duty detergent.
Leave deep cleaning and odor removal to the pros.
Long-Term Recovery and Repairs
Fire damage repairs can include replacing drywall, insulation, and flooring. In a multi-unit building, the owner or manager coordinates structural repairs. You may need to work with the owner's insurance and your own policy for personal property. Be patient, as repairs can take weeks or months.
If the fire affected a historic building, special restoration may be needed to preserve original materials. The pros can assess what is salvageable and what must be replaced. In Quincy, keep your insurance policy documents and contact information in a safe place for quick access after any emergency.
Water damage does not wait
Water keeps spreading into floors and walls, so it is worth acting early. Calls are answered 24/7.
Call Now (617) 404-2753Frequently asked questions
What should I do if I am trapped in my unit during a fire?
Stay low to the ground where the air is clearer. Call 911 and tell them your exact location. Use a wet cloth to cover your mouth. Feel the door for heat, and if it is hot, seal the gap with towels and open a window if possible. Do not hide under beds.
Can I return to my unit to get my belongings?
Only return when the fire department says the building is safe. Do not go back during the fire for any reason. After the fire, you may retrieve items, but be aware of structural damage and soot. Wear gloves and a mask if you must enter.
Who is responsible for cleaning up after a fire in a shared building?
The building owner or manager typically arranges for cleanup and repairs to the structure and common areas. You are responsible for your personal belongings and your unit's contents. Your insurance may cover your items and temporary housing. Check your policy for details.
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